Delivery & Returns
Deliveries are carried out in Belgium by BPost, Monday to Saturday, depending on the option chosen by the client at the time of validating their order.
Delivery operates at the time of the transfer of the product’s physical possession to the client (the “Delivery”).
The risk of lost or deterioration of the Product is transferred to the client at the time of the Delivery.
Delivery prices applicable to the Order are those indicated on the Website at the time of the Order in the section “Delivery and returns”.
The delivery is made to the delivery address indicated by the client, being specified that it must be the address of the customer’s residence, an individual of their choice or a legal entity (delivery to their company).
Deliveries cannot be made either to hotels or P.O. boxes.
Client must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the client due to an incorrect delivery address or the Customer’s withdrawal of the Order from the selected pick-up point or BPost, a reshipment will be made at the Customer’s expense.
Orders are shipped within 12 business days at most for a Delivery in metropolitan France and 20 business days for a International Delivery, from the first business date after the confirmation of the Order. Please note that the delivery of personalised or bespoke items may exceed 30 days. Nevertheless, the period may be extended up to 10 working days, especially after the launch of a new collection and from 1st of November to December 31, considering the significant increase of the orders volume.
KISANY Social Enterprise only delivers to the following countries: Belgium, France, Switzerland Spain, Germany, Ireland, Italy, Luxembourg, Holland, United Kingdoms, United States of America.
KISANY Social Enterprise cannot be liable for the late Delivery caused by a case of force majeure (as defined below).
If the delivery time is exceeded and is not justified by a case of force majeure, the client may request the cancellation of the sale and within a maximum period of 14 days will receive a refund of the Order. KISANY Social Enterprise cannot be liable of any direct or indirect damage resulting from delay of delivery.